We are your partner for a 360-degree customer experience and long-lasting customer relationships. Make your subscription lifecycle even better.
Understanding and managing the stages your customer goes through when engaging with your subscription offering, from acquisition to retention and potential churn is crucial for optimizing customer engagement and revenue growth for the business.
Easily and reliably manage upgrades, downgrades, renewals, cancellations, pauses, and more
Manage trials and and unexpected contingencies with ease
Adjust and extend trial periods
Self-service center for your customers
European data protection according to GDPR
With automated emails, you can keep your customers informed with regular updates
Automatic sending of event-triggered emails e.g. for shipping confirmations after product orders
Personalization: Subscription services are increasingly tailoring the user experience to individual preferences and behavior, using data and analytics to provide a more personalized experience.
Omnichannel engagement: Subscription services are using multiple channels to engage with customers, such as email, mobile apps, SMS, and social media, to provide a seamless and consistent experience across all touchpoints.
Predictive analytics: Subscription services are using machine learning and predictive analytics to anticipate subscriber behavior and proactively address potential issues, such as churn, through targeted messaging and offers.
What are the most common challenges for a subscription lifecycle?Daniela Gentz2023-01-22T12:16:29+02:00
Retention and churn are common challenges in the subscription lifecycle. Retention refers to the ability to keep subscribers engaged and interested in the product or service, while churn refers to the loss of subscribers. Another challenge is trying to upsell or cross-sell to existing subscribers to increase revenue.
What is the subscription lifecycle?Daniela Gentz2023-01-22T12:14:02+02:00