How did the integration of Billwerk+ and the transformation of the organization work in connection with the solution?
The change from Fastbill to Billwerk+ was effortless. We even learned from the structuring of subscription businesses in Billwerk+ and were able to improve our processes. So we benefited from the technical know-how at a very early stage. The most difficult part was to migrate the existing customers to Billwerk+ without their involvement, because they should not have to enter their credit card information again when switching to Billwerk+. This was made possible by heidelpay’s integration in Billwerk+ in 2017 and then the project could be implemented relatively quickly and easily in close feedback with Billwerk+.
How does the solution work today? What is your conclusion?
Our subscription management is finally working smoothly. The ordering process, up- and downgrades, cancellations and reactivations are fully automated, custom packages are also easily possible and we benefit from a fast and friendly service when we have questions very quickly. We often met with frustration with the former provider of our subscription software – now it works smoothly and reliably in the background, as expected. And if there are problems with payments, they are documented in detail and we can of course react automatically.
In addition, Billwerk+ gives us a good insight into our business development (reporting) and valuable support on issues such as accounting and contract documentation from the customer.
Do you have any helpful tips for other CIOs/project managers who are also facing a similar challenge?
The pricing of the subscription software is an important decision factor. Ask for an adapted offer if certain key data of the standard price model are suboptimal. Of course, not only the price is important. Therefore, let the technical managers try out the subscription software and take their time. Because a payment or subscription provider is not changed so quickly anymore. Let yourself be informed by several references.
GraphHopper GmbH was founded in Munich in 2016 and opened offices in Berlin and Hoyerswerda just a few months later. With the GraphHopper Directions API they offer all tools for route and tour planning and also for the end user application.